Account & Data Deletion
How to delete your Proto Corp account and associated data from our websites, cloud services and mobile apps.
1. Delete from within the app or dashboard
Where available, go to Settings → Account → Delete account in the app or web dashboard and confirm. Deletion starts immediately and you will be signed out on all devices.
2. Request deletion by email
If you cannot sign in, or the option is not available in your product:
- Email support@protocorp.in from the email address registered to your account, with the subject "Account deletion request".
- Tell us which product(s) the account is for (for example ProtoMedia or a mobile app).
- We may ask you to confirm the request to verify that you own the account.
3. What is deleted
- Your profile, login credentials, API keys and account settings;
- Customer Content such as media, stream configurations and files submitted for analysis;
- Usage history and device associations linked to your account.
4. What we may keep
- Invoices and transaction records, for the period required by tax and accounting laws (including GST);
- Records needed to resolve disputes, prevent fraud or comply with legal obligations;
- Aggregated or anonymised data that no longer identifies you.
5. Timeline
We complete deletion within 30 days of a verified request. Data in encrypted backups is removed as backups rotate, within a further 30 days. We will email you when deletion is complete.
6. Deleting only some data
You can also ask us to delete specific data, or to withdraw consent for a particular use, without closing your account. See your rights in our Privacy Policy.
7. App store subscriptions
Deleting your account does not cancel subscriptions billed by Apple or Google. Cancel them in your device's App Store or Google Play subscription settings to avoid further charges.