Shipping & Delivery Policy

1. Digital services

Software and SaaS products are delivered electronically. Access is provided by email or in your account, usually immediately and in any case within 24 hours of successful payment. No physical shipment is involved.

2. Hardware devices

• We currently ship within India. International shipping is available on request for business customers.
• Orders are dispatched within 3–7 working days of payment confirmation, unless the product page states otherwise.
• Delivery typically takes 3–10 working days after dispatch depending on location, through our logistics partners.
• You will receive a tracking number by email once the order is dispatched.
• Shipping charges, if any, are shown at checkout before you pay.
• For international orders, customs duties and import taxes are payable by the recipient unless agreed otherwise.

3. Delays and failed delivery

We will inform you of any significant delay. If delivery fails because of an incorrect address or the recipient being unavailable after repeated attempts, we may charge for re-shipping or cancel and refund the order less shipping costs.

4. Damaged shipments

Please check the package on delivery and report any damage within 7 days. See our Cancellation & Refunds policy.

5. Contact

For order and delivery questions, email support@protocorp.in with your order number.