Support & Grievances
Effective 29 October 2026PROTO CORP PRIVATE LIMITED
How to reach us for help, and how we handle complaints.
1. Contact support
Email support@protocorp.in for all enquiries. Including your account email, order number or app version helps us respond faster.
| Topic | Covers |
|---|---|
| Product & technical support | Bugs, outages, configuration, API and integration help |
| Billing & refunds | Invoices, GST details, payments, cancellations |
| Orders & delivery | Hardware orders, tracking, damaged shipments, warranty |
| Privacy & data requests | Access, correction, deletion, consent withdrawal |
| Security reports | Vulnerabilities in our products — please include steps to reproduce |
Please add the topic to your email subject line so it reaches the right team.
2. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made under it, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:
Name: [Grievance Officer name]
Designation: Grievance Officer
Email: support@protocorp.in
Address: [Registered office address], India
Hours: Monday to Friday, 10:00–18:00 IST
Designation: Grievance Officer
Email: support@protocorp.in
Address: [Registered office address], India
Hours: Monday to Friday, 10:00–18:00 IST
3. How we handle grievances
- Send your complaint with the subject "Grievance", describing the issue and any reference numbers.
- We acknowledge your complaint within 24 hours and give you a reference number.
- We aim to resolve it within 15 days, and will keep you updated if more time is needed.
- If you are not satisfied, you may escalate privacy complaints to the Data Protection Board of India, or consumer complaints to the National Consumer Helpline or a consumer commission.