Cancellation & Refund Policy

1. Software subscriptions (SaaS)

• You can cancel a subscription at any time from your account settings or by emailing us.
• Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again.
• If you cancel within 7 days of your first paid subscription and have not made substantial use of the Service, you may request a full refund.
• Except as stated above or required by law, fees already paid for a billing period are non-refundable, including for partial use.
• If we terminate a Service without cause, we will refund the unused portion of any prepaid fees.
• Enterprise agreements and order forms may set different terms, which prevail.

2. Free trials

Free trials do not require payment unless stated at signup. If a trial converts to a paid plan, we will tell you before the first charge, and you can cancel before it.

3. Hardware devices

• Orders can be cancelled free of charge before dispatch.
• If a device arrives damaged, defective or different from what you ordered, report it within 7 days of delivery with photos and your order number. We will arrange a replacement or full refund, including shipping costs.
• Devices may be returned within 7 days of delivery if unused, in original packaging and with all accessories.
• Faults after this period are handled under the product warranty.

4. Purchases through app stores

In-app purchases and subscriptions bought through the Apple App Store or Google Play are billed by those stores. Refunds must be requested from Apple or Google under their policies; we cannot process them directly. You can manage or cancel these subscriptions in your device's store settings.

5. How refunds are paid

Approved refunds are initiated within 7 working days to the original payment method. Banks and payment providers may take an additional 5–10 working days to credit the amount. GST invoices will be adjusted with a credit note where applicable.

6. How to request

Email support@protocorp.in with your account email or order number and the reason for your request. If you are not satisfied with our response, see Support & Grievances.